Company information

Business Details

Full name
in Russian:
Общество с ограниченной ответственностью «Страховой брокер «Эльбрус – кредитное страхование»
in English:
Limited liability company “Elbrus Trade Credit Insurance Brokers”
Short name
in Russian:
ООО «Страховой брокер «Эльбрус – кредитное страхование»
in English:
“Elbrus Trade Credit Insurance Brokers” LLC
Address

                                Russian Federation, 121099, Moscow, Arbat inner city municipal district, Smolenskaya square 5, 11th floor, office 1                            
Post address

                                Smolenskaya Sq. 5, 121099 Moscow                            
License

                                License for agency business as insurance broker SB № 4004 issued by the Central Bank of the Russian Federation on 4th Apr 2022                            
Telephone

                                +7 (495) 933-13-73                            
Fax

                                +7 (495) 933-13-70                            
OGRN (Primary State Reg. №)

                                1177746470791                            
INN (Tax Payer Id)

                                7702417687                            
KPP (Register Reason Code)

                                770401001                            
Information about used TM/ service brand

                                Read more                            
Membership to self-regulatory organizations

                                Association of Professional Insurance Brokers (APSB) is a self-regulatory organization with respect to insurance brokerage activities (Decision № КФНП-4 dd. 9th Feb 2017 of the Bank of Russia) and was registered in the Unified Register of Self-regulated Organizations of Financial Market under №21 on 9th Feb 2017 


"Elbrus Trade Credit Insurance Brokers" LLC is a member to the APSB since 10th Feb 2017 (Reg. № 025 in the APSB members register)
                            
Address

                                Moscow 109004, Zemlyanoy Val str. 64, structure 2, 7th floor, premises 1, rooms 17, 17а, 17б, 18 (office 708)                            
Telephone

                                +7 (495) 915-80-40                            
E-mail

                                info@insurancebroker.ru                            
Website

                                www.insurancebroker.ru                            

The body exercising authority to control and supervise activities of insurance brokers (insurance supervision authority)

The Central Bank of the Russian Federation (Bank of Russia)

Address: Moscow 107016, Neglinnaya Str. 12

Tel.: 8 800 300-30-00 (no charge for calls from regions of Russia) +7 499 300-30-00 (24 hours), fax +7 495 621-64-65

Official website of the Bank of Russia: www.cbr.ru

Services to render

Rendering insurance broker services to Russian and foreign corporate clients in connection with conclusion and maintenance of insurance contracts for all lines of insurance
Comprehensive insurance broker services for corporate clients in respect of various lines of insurance
Consulting within insurance
Services of engineering and technical survey, developing and issuing survey reports, and developing recommendations for improving exposure to risk of various assets
Consulting in connection with settling insurance claims in the interests of policyholders
Intermediation in the interests of insurers for searching and engaging clients under insurance and reinsurance
Organization and holding of seminars, conferences, and symposia in insurance and reinsurance

Broker transacts business and renders services subject to the Law of the Russian Federation "About arrangement of Insurance Business in the Russian Federation" and the Federal Law № 223-FZ dd. 13th July 2014 "About Self-Regulatory Organizations on the Financial Market and Amendments to Articles 2 and 6 of the Federal Law 'About Amendments to Certain Legislative Acts of the Russian Federation'" , which establish standards for professional activity for insurance brokers, as approved by the law. When rendering insurance broker services for insurance placement, the Broker, subject to the terms of respective insurance broker agreement, shall provide the policyholder with analysis of insurance services (insured assets, perils, insurance rates, and other insurance terms and wordings from several insurers), proving that the Broker's offer meets the policyholder's needs.

Information about Insurer is with whom and for whose interest insurance is placed, exitance (indicating exact share) or absence of interest, ownership , participation in the equity capital of insurer(s), and terms of the insurance.

Insurer(s) share in the Broker's capital – none.
Broker's participation in the capital of the insurer(s) – none.
Insurers with whom and in whose interest insurance is placed/arranged – the Broker is an independent insurance intermediary and does not provide insurance exclusively for any specific insurer(s), but co-operates with a wide range of insurance organizations based on contracts for rendering insurance-related services (list attached)
Insurance terms – subject to insurance wording and insurance contract terms/conditions for specific risks.

Submitting complains by recipients of financial services

For complains to the Central Bank of the Russian Federation:

Electronically via the Central Bank’s online reception at: https://www.cbr.ru/Reception/
Using Personal Account at the Central Bank of the Russian Federation
In writing / hard copy to: 107016, Moscow, Neglinnaya Str. 12

For complains to the "Elbrus Trade Credit Insurance Brokers" LLC

Electronically to: info@elbrusbroker.ru
In writing / hard copy to: 121099, Moscow, Smolenskaya Sq. 5

For complains to the APSB:

Written/ hard copy requests should be submitted to: Moscow 109004, Zemlyanoy Val Str. 64, Bldg. 2

Recommendation to attach the following information and documents (when available) to submitted complains (Applications):

/01 For legal parties: full name, Tax Payer ID (for residents), tax and/or registration number in the country of incorporation (for non-residents), address (postal and/or electronic) for sending a response to the Application, signature of authorized person.
/02 Number of the contract concluded between the Recipient of financial service and insurance broker
/03 Statement of the cause of Application submission and actual circumstances on which the stated claims are based, as well as evidence supporting such circumstances
/04 Name of the department, position, full name (last name, first name, and patronymic, when applicable) of the insurance broker employee whose actions (inactions) are a subject of complaint
/05 Date of the appeal and signature of the applicant (or his authorized representative)
/06 Other information that you consider necessary to provide
/07 Copies of documents supporting the circumstances set out in the Application. In that case, a list of documents attached is to be provided

No response to any Complain shall be provided in the following cases:

/01 No address for submitting response has been specified in the Application
/02 The Application does not contain the applicant's last name (company name)
/03 The Application contains obscene or offensive language, threats to the property of the insurance entity, threats to life, health, and property of an employee of the insurance entity, as well as members of their family
/04 The text of the Application is illegible
/05 The text of the Application does not allow its essence to be determined
/06 The Application contains a question to which the Recipient of financial service previously received a written answer on the merits, and the newly received Application does not provide any new arguments or circumstances; the person who submitted the Application shall be notified accordingly

Ways to protect the rights of recipients of financial services:

/01 To contact "Elbrus Trade Credit Insurance Brokers" LLC by a) sending a written application via email to info@elbrusbroker.ru or b) sending a written application via Russian Post or courier service to the following address: 121099, Moscow, Arbat Municipal District, Smolenskaya Square, 5, 11th floor, "Elbrus Insurance Brokers" LLC.
Disputes arising in connection with insurance broker services and/or execution of the insurance broker services agreement shall be resolved by the parties in a pre-trial procedure.
Pre-trial settlement shall be understood as actions taken by the parties prior to applying to court, carried out independently (negotiations, complaint procedure) or with involvement of third parties. Sending informational notices or communications that may serve as grounds for filing a lawsuit shall not be considered a pre-trial dispute resolution procedure.
Complaint procedure. A complaint must be signed by the recipient of financial services (or their authorized representative) and sent to "Elbrus Insurance Brokers" LLC via postal service or other delivery services.
The complaint of the recipient of financial services shall be reviewed by the insurance broker, and the recipient shall be notified of the results in writing within 30 (thirty) days from the date of receipt of the complaint, unless another period is established by the agreement with the recipient of financial services.
Civil disputes on recovery of monetary claims arising from contracts or other transactions, including unjust enrichment, may be submitted to court after the parties have taken measures for pre-trial settlement upon expiration of thirty calendar days from the date of sending the complaint (claim), unless otherwise established by law or contract.
Civil disputes on recovery of monetary claims arising from contracts or other transactions, including unjust enrichment, may be submitted to court after the parties have taken measures for pre-trial settlement upon expiration of thirty calendar days from the date of sending the complaint (claim), unless otherwise established by law or contract.
Other disputes arising from civil legal relations shall be referred to arbitration court after соблюдение pre-trial settlement procedure only if such procedure is required by federal law or contract. Economic disputes arising from administrative and other public legal relations may be referred to arbitration court after соблюдение pre-trial procedure if such procedure is required by federal law.
Conciliation procedures: a pre-trial dispute resolution procedure in the form of conciliation (e.g., negotiations, mediation) shall be deemed complied with if the claimant provides documents confirming the use of such procedure by the parties. Such documents include, among others, a statement of disagreements, an agreement on termination of mediation without reaching agreement, or a refusal to continue mediation. If one party sends a written proposal to use a conciliation procedure required by law or contract, and the other party does not agree within 30 calendar days or another reasonable period, such proposal shall be considered rejected, and the pre-trial procedure shall be deemed complied with, provided that documents confirming such proposal are attached to the court application.
Compliance with pre-trial dispute resolution procedure is not required in cases involving establishment of legally significant facts, compensation for violation of reasonable trial сроки, bankruptcy, corporate disputes, protection of group rights, and order proceedings. If the dispute cannot be resolved in a pre-trial procedure, it shall be submitted to court.
/02 To contact the Self-Regulatory Organization Association of Professional Insurance Brokers, of which "Elbrus Trade Credit Insurance Brokers" LLC is a member, by sending a written application to the address: 109004, Moscow, Zemlyanoy Val St., 64, bld. 2, 7th floor, premises I, rooms 17, 17a, 17b, 18 (office 708), or by other means specified on the official website in the Internet: www.insurancebroker.ru.
/03 To submit a complaint to the Central Bank of the Russian Federation by sending a written application to the address: 107016, Moscow, Neglinnaya St., 12 or by using the service "Contact the Bank of Russia" available on the official website: www.cbr.ru.
/04 Application to the court for judicial protection.

Recommendation to attach the following information and documents (when available) to the Complaint submitted by the Recipient of the financial service:

/01 The Elbrus Trade Credit Insurance Brokers Limited Liability Company, 121099 Moscow, Arbat inner city municipal district, Smolenskaya Square 5, 11th floor, office 1, Primary State Registration No. 027700012933, Taxpayer ID 7702417687
/02 For legal entities: full name, Taxpayer ID (for residents), tax and/or registration number in the country of registration (for non-residents), address (postal and/or e-mail) for submitting a response to the Complaint, signature of an authorized representative
/03 Number of the Contract between the recipient of the financial service and the insurance broker
/04 Statement of the nature of the Complaint, scope of demands, actual circumstances on which the claim is based, as well as evidence supporting such circumstances and the amount of claims
/05 Copies of documents supporting the circumstances set out in the Complaint and the amount of claims

Insurance solutions and services

Company

- Moscow
- Tashkent

Tel.

+ 7 (495) 933-13-73

E-mail info@elbrusbroker.ru

Personal Data Processing Policy of “Elbrus Insurance Brokers” LLC

Personal Data Processing Policy of “Elbrus Trade Credit Insurance Brokers” LLC

Terms of processing personal data of employees

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